Privacy Policy
Effective Date: 08/05/2026
At Elite Transfers & Adventures (ETA), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data when using our website or booking our services.
Information We Collect
When you contact us or make a booking, we may collect information such as:
- Full name
- Email address
- Phone number
- Pickup and drop-off locations
- Flight details (for airport transfers)
- Tour preferences and itinerary details
- Booking and payment information
- Any additional information you voluntarily provide
We may also collect limited technical information, including your IP address, browser type, and website usage data through cookies and analytics tools.
How We Use Your Information
We use your information to:
- Process and manage your bookings
- Confirm reservations and communicate booking updates
- Monitor flight arrivals for airport transfers
- Provide customer support
- Improve our website and services
- Respond to enquiries and requests
- Meet legal and regulatory obligations
We only use your personal information for purposes related to providing our services.
Payment Information
Payments may be processed through secure third-party payment providers. ETA does not store your complete payment card details on its servers.
Sharing Your Information
We do not sell or rent your personal information.
Your information may only be shared when necessary with:
- Payment processing providers
- Technology and website service providers
- Legal or regulatory authorities where required by law
Any third-party service providers are expected to protect your information appropriately.
Cookies
Our website may use cookies to improve your browsing experience, analyse website traffic, and enhance website performance. You can control or disable cookies through your browser settings, although some website features may not function correctly.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil booking requirements, provide customer support, comply with legal obligations, and resolve disputes where applicable.
Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal data where legally permitted
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided on our website.
Third-Party Websites
Our website may contain links to external websites or attractions. ETA is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be published on our website.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact Elite Transfers & Adventures (ETA) through the contact information available on our website.
By using our website or booking our services, you acknowledge that you have read and understood this Privacy Policy.
